Uptime 100%. Always.
CSi Remote Services and remote Factory Acceptance Tests (FAT) provide fast, reliable technical support wherever you are. They are especially valuable when travel is restricted, allowing issues to be resolved quickly without the delays of an on-site visit.
Watch the video to discover how Remote Services can support your operation.
Using Smart Glasses technology, CSi specialists can provide hands-free, real-time technical assistance for complex issues. This enables faster diagnostics, safer collaboration, shorter repair times, reduced service costs, and improved equipment uptime.
Fast Support Without the Wait
CSi Lifecycle Services Remote Services give you immediate access to experienced technical specialists who can help diagnose issues, restore production, and optimize machine performance remotely. By reducing the need to wait for on-site support, Remote Services enable faster response times, minimize downtime, and keep your operation running efficiently.
Improve Overall Equipment Effectiveness (OEE)
Fast access to technical expertise is essential for maintaining high Overall Equipment Effectiveness (OEE). Remote Services help improve operational performance by enabling:
- Faster diagnostics
- Reduced downtime during unexpected issues
- Performance optimization and machine adjustments
- Faster recovery after production stoppages
- More efficient maintenance activities
What Remote Services Include
Remote Services support both urgent technical issues and continuous performance improvement. Services include:
- Live troubleshooting and diagnostics
- Controls and software support
- Guided assistance for operators and maintenance teams
- Performance monitoring and optimization
- Support during machine changeovers and production restarts
- Issue assessment before scheduling an on-site visit
Faster Problem Resolution
Remote access allows CSi specialists to securely review machine behaviour, identify potential causes, and guide your team through corrective actions in real time. Many issues can be resolved immediately, while others can be diagnosed in advance, significantly reducing the time required for on-site service.
Remote Services also help identify when spare parts, maintenance, or system upgrades are required, enabling better planning and helping prevent recurring issues.
A Proactive Approach to Support
Remote Services are more than a troubleshooting tool. They also help you maintain peak equipment performance by enabling you to:
- Detect emerging performance issues early
- Verify maintenance activities
- Support the training of new operators and maintenance personnel
- Optimize machine settings
- Reduce unnecessary service visits
Part of Your Lifecycle Service Strategy
Remote Services integrate seamlessly with maintenance, repairs, spare parts planning, upgrades, and Service Level Agreements (SLAs). Together, they form a proactive lifecycle service strategy focused on maximizing equipment availability, improving OEE, and supporting reliable long-term performance.